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Complaints & Claims: If you are not absolutely satisfied with your flower shipment, please call BloomsyShop.com IMMEDIATELY after opening your boxes AND email us to info@BloomsyShop.com. All complaints must be communicated verbally and accompanied with images indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim,we MUST receive pictures of the product. We do not guarantee color tone matches. Flowers are a product of mother nature and vary in color from season to season.