Complaints & Claims

If you are not absolutely satisfied with your flower shipment, please call IMMEDIATELY after opening your boxes AND email us to All complaints must be communicated verbally and accompanied with images indicating all the flowers within 24 hours of receipt of the product or your claim will not be accepted and no refund will be granted. In order to process your claim,we MUST receive pictures of the product. We do not guarantee color tone matches. Flowers are a product of mother nature and vary in color from season to season.
It is the customer's responsibility to properly care for flowers. is not liable for products that are mishandled by clients. As a courtesy, each product page explains in detail how to care for flowers, however customers must be knowledgeable on flower care. recommends to our customer, or a representative, to be present for delivery. A signature may or may not be required at the time of delivery. is not responsible for lost or stolen packages,for early deliveries, damage to the products as a result of being left in inclement weather, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx delays as a result of Customs and Agricultural inspections, or acts of God.